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SITE HELP & POLICY
Authorized Dealer Status
MAP (Minimum Advertised Price)
Price Matching
Warranty Information
Privacy Policy
Shipping Information
Closeouts
Back Orders
Return Policy
Ordering Information
Order Preparation
Payment Information
Tax Information
Authorized Dealer Status
We are a full service, authorized dealer for everything we sell or you will not see it on this site. Every product, including closeouts, comes with the manufacturer's warranty. (Beware of websites that offer "their own" warranty.) To verify a dealer's status, contact the manufacturer. Just click on the manufacturer's links found on our product category pages to visit the manufacturer's site.
MAP (Minimum Advertised Price)
Minimum Advertised Prices (MAP) are set by the manufacturer. We cannot advertise any product for less than the manufacturer's MAP. Selling prices are not set by manufacturers and have no minimum. Please contact us for more information regarding the MAP guidelines, product availability, our instore pricing policy, non-MAP pricing, price matching or discrepancies in MAP price comparisons on other dealer’s sites. Divers Discount Florida is an authorized dealer for everything we sell or you won’t see it on our website or in our showroom for sale. Only authorized dealers can offer a legal warranty backed by the manufacturer. All authorized dealers must comply with all Minimum Advertised Price (MAP) guidelines set by the manufacturers. Lower price advertising may result in a suspension or termination of an authorized dealership.
Price Matching
Divers Discount Florida will match or beat any price online or instore of any piece of equipment or package of equipment. Please send us an email for custom quotes, bids, product availabilty or price comparisons. Divers Discount Florida is an authorized dealer for everything we sell therefore, we cannot match prices of unauthorized dealers of "bootleg equipment". Unauthorized dealers do not offer authorized manufacturer warranties, service or parts. Divers Discount Florida only honors warranties and warrantiy service on equipment purchased from manufacturer's authorized dealers.
Warranty Information
Any item we offer for sale comes with a manufacturers warranty which shall be in effect for the customer. Manufacturers' warranties can be found by using our manufacturers' links to their website at each product category. In addition, we offer the customer 100% satisfaction guaranteed for 30 days (see closeouts).
Any product may be returned in its original condition for refund or credit within the first 30 days of purchase (see closeouts). Items returned to us in used or altered condition will not be accepted for return. Items returned due to malfunction or warranty claim will be forwarded to the manufacturer or replaced immediately depending on the manufacturer.
We will do everything possible to insure satisfaction for all customers. Our manufacturers encourage this policy of full customer satisfaction. Vendors that do not support our policy are not represented on this website.
Privacy Policy
The SSL (Secure Socket Layering) padlock you see at the bottom of our order pages means your information is encrypted and is as secure as it would be on the most secure site online for example, a financial site. It is never shared with anyone except the credit card processor, your bank or the credit card issuer for verification of identity (if necessary), and the shipper. We shred all paperwork pertaining to customer information, including credit card and identity information before disposing of it to protect our customers confidential information. We handle your confidential information with the utmost of care and security.
SHIPPING INFORMATION
Domestic Orders
Domestic orders may be shipped insured via Fedex, UPS or US Mail. The chart below shows our shipping fees via Fedex for domestic orders.
Domestic orders received up until 3 PM will ship the same day under normal circumstances. All domestic orders are verified for the correct billing address (the address where the bill is sent) and CVV bank code# ( 3 digit number on the back of Mastercard & Visa cards/ 4 digit number on the front of American Express cards. Domestic orders may be shipped to a different shipping address. Upon receipt of the package by Fedex, a Notification of Shipment email will be sent with detailed shipping, tracking and delivery information.
Oversize or overweight shipments may incur a surcharge.
Orders for instore pickup are not charged freight unless they are special order from the manufacturer and not normally stocked merchandise.
International Orders
International orders may be shipped via Fedex, UPS, or US Mail. International credit card orders must ship to the correct billing address (the address where the bill is sent) or a verifiable alternate address. International Visa/Mastercard, Discover and American Express network card customers may be required to send a copy of the credit card front and back, and a copy of their last statement showing the billing or alternative address. International American Express customers with US registration are not required to submit additional card or statement documentation as their information can be easily be verified.
International orders are processed easily via bank wire transfer. Please email for details and instructions.
International orders requiring documentation or requested to ship to an incorrect address may result in delays in processing and shipping.
International orders may receive an email with estimated time of delivery and pricing information prior to order processing. Customers must reply and accept the responsibility for shipping times and charges prior to order processing. Oversize or overweight shipments may incur a surcharge.
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Shipping Method
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Base Fee |
Low Matrix |
High Matrix |
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01 FEDEX Ground Service
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$9.00
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$50.00
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$100.00
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02 FEDEX Ground Service
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$15.00
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$101.00
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$199.99
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03 FEDEX Ground Service
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$19.00
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$200.00
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$399.99
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04 FEDEX Ground Service
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$29.00
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$400.00
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$999.99
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05 FEDEX Ground Service
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$39.00
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$1,000.00
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$2,999.99
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06 FEDEX 2 Day Service
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$29.00
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$50.00
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$99.99
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07 FEDEX 2 Day Service
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$39.00
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$100.00
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$199.99
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08 FEDEX 2 Day Service
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$49.00
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$200.00
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$399.99
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09 FEDEX 2 Day Service
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$59.00
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$400.00
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$999.99
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10 FEDEX 2 Day Service
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$69.00
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$1,000.00
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$2,999.99
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11 FEDEX Next Day Service
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$49.00
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$50.00
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$99.99
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12 FEDEX Next Day Service
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$69.00
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$100.00
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$199.99
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13 FEDEX Next Day Service
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$89.00
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$200.00
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$399.99
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14 FEDEX Next Day Service
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$99.00
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$400.00
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$999.99
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15 FEDEX Next Day Service
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$109.00
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$1,000.00
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$2,999.99
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Please request a price quote.
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$0.00
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$3,000.00
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$10,000.00
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- Closeouts
All closeout listed merchandise is non-returnable and non-refundable. All sales are final. All closeout merchandise comes with the full manufacturer's warranty.
- Back Orders
In the event of a backorder, out of stock or delayed shipment, you will be advised and sent an email requesting your instructions and permission before substitutions are made. On the rare occasion that certain products are backordered, we can ship your order immediately as a partial shipment of the item(s) in stock. The item(s) backordered can be shipped at a later date to complete your order. In the event an item(s) is discontinued by the manufacturer (out of stock) or an unusually long backorder time is indicated, you may cancel the backordered item(s) at any time. No additional freight will be charged when backorders are shipped. Update emails may be sent when additional information is received from the manufacturer regarding the status your backorder.
- Return Policy
All merchandise must be returned within 30 days of purchase (see Closeouts) to Divers Discount Florida or the manufacturer. Prior to returning any merchandise, a Return Authorization number must be assigned to all returns. An RA# will be issued upon receipt of your email. Orders shipped complete or partially from the manufacturer must be returned to the manufacturer. Divers Discount Florida will secure your RA# from the manufacturer and assign it to your return so credit can be properly applied to your account. Return packages without a Return Authorization number on the address label may be refused delivery and returned to the customer. Delays and additional shipping charges may be incurred.
Divers Discount Florida will issue credit to the original credit card only. Shipping charges can not be refunded. Only unused equipment in original condition may be returned for credit. Used, damaged, scratched or worn equipment will not be accepted for credit. Shipments from the manufacturer/Divers Discount Florida may incur a manufacturers re-stocking fee. Credits usually appear on the next credit card statement.
Divers Discount Florida's goal is zero returns. We will endeavor to get it right the first time. However, if the situation requires a return, we will endeavor to make it as efficient and painless for the customer as possible.
- Order Information
Minimum Order
To keep our prices low, we must have a minimum order of $50 US.
Billing Address/Alternative Address
For your security and protection, we cannot proceed with any shipment until we confirm your correct billing address or registered alternative address. This can be different than the "ship to" address but must be the address where the bill is sent (domestic orders only).
- To add an item to your shopping cart, select the quantity you would like of the particular item and click on "Order".
- On the shopping cart screen you have a listing of the particular items that you have added to your shopping cart. If you would like to change the quanitity of a particular item, simply change the quantity number and click "Recalculate". To remove an item, check off the Checkbox marked "Remove" on the right side of the shopping cart table and click "Recalculate".
- To continue shopping for other items, click "Keep Shopping" and repeat the above steps.
- To check out, click "Checkout" and you will go to the online order form. Complete all required fields (marked with an "R").
- If the shipping address is different from the billing address, check the appropriate button and you will go to a shipping order form.
- To complete the checkout process, click "Continue."
- Choose a credit card option and click "Continue" to go to a "secure" page.
- Enter all required credit card billing information and check the box acknowledging you have read and accept the ordering and credit card policies. If you decide not to accept the policies, you will not be able to continue with an order.
- Click "Continue" to go to the order invoice page. Please print a copy of this page for your records. The final invoice emailed may not be the same as the initial order page as prices, shipping charges, backorders, freight free, package quotes, pickups and other changes will be corrected before the final invoice is emailed.
- At the time of shipping, you will be sent a correct "Order Shipped" final invoice detailing your order. Please check your spam filter and allow email from salesandinfo@DiversDiscountFlorida.com or you may not receive your invoice. Divers Discount Florida will make every effort to inform you of backorders, changes in products, prices or shipping that will affect your satisfaction prior to shipping. Our goal is your satisfaction and repeat business. Please email or call us to check on the status of any order. Upon receipt of the package by Fedex, you will receive a Notification of Shipment from Fedex with the detailed shipping, tracking and delivery information.
- Order Preparation
All equipment orders (regulators, octos, gauges, BC vests, etc.) are thoroughly bench tested by a factory authorized tech before shipping. Regulator sets are assembled and tested for leaks and proper operation prior to shipping. This is included as a regular service for all life support equipment. No additional charge.
- Payment Information
We accept Visa, Mastercard, American Express, Discover, Checks, Money Orders, Traveler's Checks and Swift Wire Transfers.
- Tax Information
Orders delivered within the state of Florida incur a 6% state sales tax. International orders subject to import, duty, VAT, or customs charges are the sole responsibility of the customer. Divers Discount Florida does not accept any responsibility for any order refused or unclaimed by the customer due to unpaid taxes or fees. Please contact your import officials before placing an order to clarify your obligations.
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